To test for common problems with your browser/device please visit our diagnostics page.

Minimum Service Requirements

To experience EngageOne? Video services please make sure you have JavaScript enabled. Our services will run on devices with HTML5 mp4 video playback support. Compatible platforms and browsers include:

• Windows: Firefox, Chrome, Opera, Safari, Edge
• OSX: Safari, Firefox, Chrome, Opera
• iOS: Mobile Safari: iPad, iPhone, iPod Touch
• Android: Android 2.3 Browsers and above

Service Information

Our services also use GeoIP Javascript from MaxMind.

Help with Video Streaming

For a smooth playback experience, you need a broadband internet connection. If your broadband connection isn't fast enough, videos may stutter. Our videos stream at 450 kbps (low bandwidth devices), 750 kbps (standard definition) and 1,300 kbps (high definition), and we'll adjust our stream based on your bandwidth, but we recommend a downstream bandwidth of 1000Kbps or higher for the smoothest SD playback experience.

You can test your downstream bandwidth at many websites. Search for "bandwidth test" on the web to find many of the most popular bandwidth test websites or try http://www.speedtest.net.

If you are experiencing stuttering or choppy playback, here are some suggestions that may help:

• Your video download speed may be slow or inconsistent. Pause the video until the buffer is full and then try playing the video.
• If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your wi-fi router for a stronger signal.
• If you are running any bandwidth-intensive applications on your own computer (e.g. BitTorrent, Outlook, other downloads, internet phone services such as Skype or Vonage), you may want to pause these applications while watching our videos.
• If you are sharing an internet connection with other people, including on a corporate network, check to see if they are using any bandwidth-intensive programs (such as those outlined above) while you are watching videos.
• If the video is still stuttering, you may be experiencing issues with your CPU performance. Try turning off any CPU-intensive programs you're running, or rebooting your computer.

Video not playing?

Please make sure you have JavaScript enabled with HTML5 / MP4 video playback support. Also, check if you can view video on web sites like YouTube. If you can view video on other web sites and are still having difficulties with our service, this may be caused by unusual antivirus or plug-in settings. Please contact support for further help.